Shipping & Delivery

What qualifies for free shipping?

Eligible Australian orders from A$280 qualify for free shipping. Australian orders below A$280 have an A$40 express delivery option. Hardpoint purchased on its own is below the free-shipping threshold.

International eligibility varies by product, destination and complete cart. Enter your delivery address at checkout to see the available rates before payment.

Shipping, delivery and international charges

Dispatch and delivery estimates

Orders ship from Australia. In-stock orders are typically processed within 1–2 business days, excluding weekends and public holidays, unless a different lead time is shown on the product page. Processing time is separate from carrier transit time. Made-to-order products and pre-orders have their own estimated dispatch dates.

Delivery times depend on your destination and the service selected. Any estimates shown are not guaranteed arrival dates. Customs processing and carrier delays may affect international delivery. If you need equipment for a particular shoot date, contact sales@xm2.com before ordering so we can check the available options.

Shipping rates and available destinations

The available shipping services and charges are displayed at checkout for your delivery address and complete cart before payment. Eligibility for free shipping varies by product, destination and cart. Hardpoint purchased on its own has a separate shipping charge. We do not offer a blanket worldwide free-shipping threshold.

If your destination has no available rate, contact us with your country, postcode and products before ordering. Some items, including lithium batteries, have carrier and destination restrictions. An express option does not override dangerous-goods restrictions. If we cannot supply an order as agreed, we will contact you about the options, including any refund required by law.

International duties, taxes, tariffs and clearance fees

Deliveries outside Australia may attract destination-country import duty, tariffs, VAT or other import taxes and carrier clearance or handling fees. These depend on the destination, product classification, country of origin and shipment value, and may change.

Unless a charge is explicitly shown as collected at checkout or included in our written quote, it is not included in the product or shipping price and the recipient may need to pay it to the carrier or relevant authority before delivery. Do not assume that free shipping means duty-free delivery. Check the checkout breakdown and contact your destination customs authority or carrier for an estimate before ordering. We cannot guarantee an external customs assessment.

This also applies to United States orders: applicable tariffs and other import charges depend on the shipment and current destination rules. We do not promise a fixed tariff rate or a duty-free value threshold.

Tracking, delays and delivery problems

When your order is dispatched, we send a shipping confirmation and tracking details where available. Tracking can take time to update after the carrier receives the parcel. Contact sales@xm2.com with your order number if delivery is delayed, tracking is unclear, or goods arrive damaged or incorrect. We will help investigate and provide the remedy required by applicable consumer law.

Local pickup

If local pickup is offered at checkout, wait for a ready-for-collection message with the confirmed address and collection arrangements before travelling. Contact us if you need to arrange a particular collection time.

Customs requests, refused deliveries and returned parcels

Please provide an accurate delivery address and respond to reasonable carrier or customs requests. If a parcel is returned because of an incorrect address, unpaid import charges or refusal of delivery unrelated to a product fault or our error, contact us to discuss return or re-delivery arrangements. We will explain any actual, reasonable charges before arranging re-delivery or adjusting a refund, where permitted by law. There is no automatic deduction that overrides your statutory rights.

Returns and consumer guarantees

Our Returns, refunds and warranty rights policy explains change-of-mind returns and separate rights for faulty or incorrect goods. Nothing in this shipping policy excludes or limits rights under Australian Consumer Law or other mandatory consumer protections.

Contact

XM2 Store Pty Ltd · sales@xm2.com